Strategic Goals & Focus Areas
West Side Community Health Services has a rich and dynamic
history on which to build our future, dedicated leadership
and staff, and a track record of accomplishments. Through
our strategic planning process, which involved all board
members and employees, we learned that we have a solid
reputation as a culturally-competent provider of quality
health care services, especially for Latinos, Hmong,
adolescents, immigrants and low-income communities. We have
a growing demand for our services and a continuing need to
improve access and service efficiency.
Our 6 strategic goals & focus areas for 2011-2016:
Patient Care. Optimize the health and
well-being of our patients by effectively delivering high
quality, comprehensive, coordinated, and cost effective
a) Continually assess the health needs of
our patients and strive to meet their needs directly or
through community resources.
b) Develop a system of care
to consistently improve health outcomes across all West Side
c)Ensure our patients have access to
excellent primary care, specialty care, diagnostic services
and hospital care, either at West Side’s clinics or
through our partners.
c) Address the behavioral health
needs of our patients.
d) Expand the oral health
services offered to our patients.
Patient Satisfaction. Treat our patients as
we would like to be treated. Recognize and respect the
individuality of each patient and provide them with the best
patient customer experience.
a) Deliver excellent
customer service that takes into account each
patient’s identity, including culture, ethnicity, and
b) Ensure our patients have
timely and reliable access to scheduling and appointments.
c) Routinely evaluate patient satisfaction and address
Community Health. Improve the health of our
community by advocating for the people we serve and leading
community efforts to address the endemic health issues.
a) Develop relationships with community organizations and
leaders to improve the social, environmental and economic
factors affecting the health of our patients.
Collaborate with policy makers and community leaders to
increase awareness of health disparities and develop
comprehensive solutions to achieve health equity.
Collaborate with the community to leverage community assets
to address underlying health issues.
d) Establish West
Side as a teaching organization for those interested in
Community Outreach. Position West Side as a
trusted partner in improving the health of underserved
a) Develop effective outreach programs to
reach patients who have limited or no access to appropriate
b) Increase community awareness of West Side and
the services, access, and programs we provide.
Evaluate the feasibility of expanding our services to meet
the needs of St. Paul’s medically underserved East
d) Educate the broader community and
funding sources about the critical role West Side plays in
Organizational Culture. Create a supportive
and unified organizational culture emphasizing service,
diversity, continuous learning, mutual respect and teamwork.
a) Provide West Side staff with the professional development
needed to effectively serve our patients.
b) Ensure West
Side staff have the ongoing training and support required to
meet the diverse needs of each individual patient.
Invest in the tools and systems staff require to efficiently
perform their jobs.
d) Reward and recognize teamwork and
collaboration as we serve our patients.
e) Become a
model for healthy behavior and wellness in our community.
f) Ensure providers and staff represent the communities we
Community Asset. Ensure that West Side
remains a long-term community asset that is financially
stable, adapts to the environment, and prudently manages
health care resources.
a) Effectively balance community
demand for health care with West Side’s capacity to
b) Efficiently provide health care to our
community by evaluating the effectiveness of our services
c) Closely monitor and anticipate systemic
health care changes to effectively respond to the changing
environment and meet our patients’ needs.
Develop an ongoing capital reinvestment/replenishment fund.
For more information on specific activities being undertaken
to support our work, please feel free to contact our office
or review our recent publications.
Our strategic business plan, IRS
990s, and other financial documents are available.